Conversational Service Interactions
June 22nd, 2009
written by gunther gerlach-2009
Internet commerce has created newer forms of service interactions than traditional marketplace transactions. Amazon/UKOnline, single-consumer-to-service transactions – e.g., making customer listings, doing basic look-ups and verification checks, and purchasing goods – are giving way to more distributed, pull-oriented and data streaming modes of interaction on the web. Marketplace auctions, voting, and subscription-based RSS feeds are enhancing wider spans of participants and semistructured, audio and video data in conventional transactional forms.
